Resolve Conflicts Constructively!


Workshop Duration

  • 3-5 hrs.*

Group Size

  • 12-25 participants*

Participant Profile

  • Managers
  • Facilitators
  • Trainers
  • Sales agents
  • Engineers
  • Supervisors
  • Meeting organizers

Workshop Materials

  • IQNet Research Report*
  • Power Point Presentation
  • Activities Packet
  • Tools and Techniques Packet
  • Evaluation Report*

Resolve Conflictive Situations Constructively!

Do you know how to resolve conflictive situations constructively to bring the best out of each personality?

The purpose of this program is to provide participants with practical tools and techniques to manage conflictive situations constructively but yet with care and compassion. The skills acquired in the workshop will help participants recognize the various expressions and behaviors to address situations assertively in meetings or conversations.

Several problems occur at a workplace when diverse personalities with different agenda and focus. Everyone pushes to promote their agenda and satisfy their interest. It is crucial skills for managers and facilitators to resolve conflictive situations constructively. Otherwise much of time wasted on managing interpersonal conflicts that:

  • Infuse bad energy and low morale
  • Decrease productivity and stalls project and business initiatives
  • Poor quality decisions and solution that emotionally driven

The program engages participants in a stimulating learning experience to:

1 Explore the scenarios that create conflictive situations
2 Identify the personality types and their focus
3 Understand the motivation behind the behaviors
4 Acquire tools to convert conflictive situations to constructive solutions
5 Create do’s and don’ts for your company